Comcast customer satisfaction drops 6% after TV price hikes, ACSI says
Comcast’s customer satisfaction score for subscription TV service fell 6 percent in a new survey, putting the company near the bottom of rankings published by the American Customer Satisfaction Index (ACSI).
Comcast’s score fell from 62 to 58 on ACSI’s 100-point scale, a drop of more than 6 percent between 2016 and 2017. The ACSI’s 2017 report on telecommunications released this week attributed the decrease to “price hikes for Xfinity (Comcast) subscriptions.”
Satisfaction with pay-TV providers dropped industry-wide, tying the segment with Internet service (a product offered by the same companies) for last place in the ACSI’s rankings. The ACSI summarized the trend as follows: