A Comcast billing nightmare affects woman caring for her sick father
Amie Stepanovich has been shuttling back and forth between Washington, DC, and Ohio, where her father is “very sick and currently in the hospital and unable to speak for himself,” she wrote in a series of tweets yesterday. Stepanovich has power of attorney for her father and wants to reduce his Comcast bill, which costs “quite a lot” of money each month.
But when she called Comcast last weekend, a company rep “told me they couldn’t handle [the] request on [the] phone because I wasn’t authorized,” she wrote.
Stepanovich says she was instructed to take her father’s identification and hospital bills to a Comcast service center in order to get the Comcast bill reduced. She tried to call the nearest service center “to verify what I was told before I drove, but you can’t call service centers directly—only published number is [the] main line that I’d already called.”